FAQ

  • Service Details

    What are the payment methods?

    Credit Card payments are accepted with an additional charge (credit cards accepted: American Express, Visa & Mastercard) Cash payments are accepted Invoice payments are accepted for registered customers
    • Credit Card payments are accepted with an additional charge
      (credit cards accepted: American Express, Visa & Mastercard)
    • Cash payments are accepted
    • Invoice payments are accepted for registered customers
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    What is included in the FCLS services?

    Fuel Driver fees Passengers insurance Mineral water in the vehicles Refreshing towels Car park for transfer services
    • Fuel
    • Driver fees
    • Passengers insurance
    • Mineral water in the vehicles
    • Refreshing towels
    • Car park for transfer services
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    What is not included in the FCLS services?

     Tolls Foreign VAT Tunnels Car park fees during disposal services Food & accommodation for the driver outside Lausanne
    •  Tolls
    • Foreign VAT
    • Tunnels
    • Car park fees during disposal services
    • Food & accommodation for the driver outside Lausanne
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    What is the FCLS cancellation policy?

    Cancellations made more than 24 hours before are free. After this period, compensation will be asked for In case of a “No Show”, the fare will be billed 100% of the price
    • Cancellations made more than 24 hours before are free. After this period, compensation will be asked for
    • In case of a “No Show”, the fare will be billed 100% of the price
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  • Agency Information

    What shall I do if I don’t find my driver at the agreed time for my pick-up?

    Dial +41 21 648 20 80 and a coordinator will assist you in order to find your driver

    Dial +41 21 648 20 80 and a coordinator will assist you in order to find your driver

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    How can I find my driver in Geneva airport?

    Drivers will wait for you in front of the “Visitor Center” outside the baggage claim You will recognize them by the company logo and by your name on a paper sign or on a tablet computer
    • Drivers will wait for you in front of the “Visitor Center” outside the baggage claim
    • You will recognize them by the company logo and by your name on a paper sign or on a tablet computer
    Learn more
  • Fleet Details

    How many vehicles does your fleet have?

    Our fleet consists of 5 Mercedes S-Class  L, 1 Mercedes E-Class and of 2 Mercedes Van Viano

    Our fleet consists of 5 Mercedes S-Class  L, 1 Mercedes E-Class and of 2 Mercedes Van Viano

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  • Other FAQs: